How To Use Our Hightail Uplink:

If you use our Hightail Uplink, not only do you need to drag-drop the files to the window, but you also have to hit "send" after the files have uploaded.  Please view the two images below (click them to zoom/lightbox for ease of reading) to see the two steps needed to successfully transfer files to us via Hightail:

 

 

Hightail Step 1 -- Drag and Drop Your Files onto this window.
Hightail Step 1 -- Drag and Drop Your Files onto this window.

 

 

 

Hightail Step 2--once your files have successfully uploaded to the Uplink, you will see this page.  Please make sure you fill in the information and click SEND to complete the transmission.
Hightail Step 2--once your files have successfully uploaded to the Uplink, you will see this page. Please make sure you fill in the information and click SEND to complete the transmission.

 

 

Step One is to ensure that you either drag-n-drop, or upload, the files you want to send, in the first window.  If you aren't comfortable with drag and drop, click the red word "computer" and a typical file-browser pane will open, allowing you to navigate to the files you want to send.  

Step Two is to wait. When the files have successfully finished uploading, you'll see the window shown above, on the right. Please fill in the information blanks (name, email, etc.) and then--the most important part--click SEND!!

That's how you use our Hightail Uplink.  It's safe, encrypted, and secure, to protect your Intellectual Property. Thanks!

 

Phone Call Alert! 

(Please read, thanks.) 

Old Timey Switchboard Operator Cartoon

 

Due to the COVID-19 onslaught, we currently cannot take incoming phone calls.  

 

A notification about phone calls:  due to the COVID-19 plague, we've significantly increased our incoming inquiries--nearly double our usual volume--and the number of incoming inquiries by phone has been literally overwhelming.  Although most writers will say that their call "will only take 15 minutes," the truth is, that after 10 years of doing this, most author inquiry calls take an hour.  45 minutes at best. I'm currently receiving 7-10 calls/day, and due to that, I've had to stop accepting incoming phone calls, which my voicemail will tell you. You can leave a message--I can't call you back without one--and if a call is needed, I will of course call you.  But we have very complete and extensive email replies, handouts and our website is very informative. Almost all the questions that I receive during a call are actually already answered on our site, or are, in fact, publishing questions, not questions about our services, what we do, what we offer, or the like.  I already handle between 90-130 emails/day, as it is. I can't handle that many emails and take 7-10 hours of calls each day. I can't. So, in order to be able to answer this huge email volume, to help the greatest number of people, with my time, I've had to stop accepting calls.  I'm sorry, but that's just how it is. I'm in the process of setting up a call-appointment function, for free 15-minute calls to answer questions from new prospective customers and longer paid sessions for folks who generally want consulting on "publishing," generally (and for prospective kids' book publishers, as a special category of paid consulting).  But that functionality isn't yet set up. I hope to get that working the 3rd week of July, sometime.  

Thank you for your understanding.