Can I get my book faster than 8 working days?

In short, when the question is about "expediting" delivery times, here are our rules:

Unlike most of our competitors, we promise a book within a given time frame.  That time frame can move, a day or two, but generally, we hit schedules.  We don't hit schedules when we have people out sick, or have deaths in families, or other normal occurrences, because we are all humans here.  We don't have magic automated book-making tools; our books are crafted by hand.  Every book, no matter how simple the initial layout, is a custom job.  This means that we run our production crews and schedules pretty tightly, which leads to the RUSH RULES.  To repeat:

Every Book, No Matter How Simple, Is a Custom Job.

Usually, for a fiction title, delivery time is 8 working days to the ePUB review copy (your Galley, or ARC copy), from the time we receive all your production materials (at a minimum, your final manuscript and your cover).  If your book has been thoroughly and completed edited, and it really is in its final form, and you approve that ARC/Review ePUB, you'll have your Kindle book (MOBI) in about 3 more working days.  Then you'll be done and dusted, and ready to go sell your book in all formats and on all platforms.  Books from INDD (InDesign) files and other completed, done books are delivered both ePUB and MOBI on the same due date, rather than sequentially.

The RUSH rules policy:

However, we have clients that do edit their books, once they see them in eBook form, which obviously affects our scheduling, as well as those that will come back to us, mid-production, and suddenly remember that they scheduled a "book launch" party, or a blog tour, or what-have-you, and request that we rush the book.  This is our policy on RUSH requests:

  1. RUSHES are only available on fiction or simple-formatting (text only) books.  They are not available for any complexly-formatted books for any reason.  We do not offer RUSH jobs on any print books, or print + eBook packages.  
  2. RUSHES are 100% of the originally-quoted price, whether requested upfront or mid-project.  This means if your quote was $200, the rush fee is an additional $200.00, if the job is agreed to (see next paragraph).    
  3. We only offer RUSHES on a very limited-availability. At no time will we disadvantage other clients in the queue for a RUSH job.  All RUSH jobs have to agreed to be taken by one of our bookmakers, who will have to work overtime, or over their scheduled days off, to meet the deadlines for a RUSH.  If no bookmaker is willing to work the nights/weekend days required to meet a RUSH deadline, a RUSH option is not available.  No book in the queue will be "moved back" in delivery dates to accommodate a RUSH job, as that would not be fair to those waiting for their books.
  4. The RUSH guarantees can be discussed in detail upon request.  We cannot guarantee delivery times for RUSHES that have repeated revision cycles.  We solely guarantee our part of the equation--the book delivery times.  We obviously can't control that if you have 2, 3, or 7 revision cycles. 
  5. All RUSH books also have the 100% premium applied to any revision fees or edit charges.  If you have what would normally be a $10 copy-editing fee, it's $20.  
  6. The likelihood of us taking RUSH books is extremely limited, as it's very difficult for us to schedule.  As stated above, in order to run our ship as tightly as we do, each bookmaker is schedule to the hilt, day-in and day-out.

 

And that's the end of our "Rush Rules."  If you feel you have a rush job, please contact us as soon as possible to discuss whether or not we can take the book.  Thanks!

 

 

Phone Call Alert! 

(Please read, thanks.) 

Old Timey Switchboard Operator Cartoon

 

Due to the COVID-19 onslaught, we currently cannot take incoming phone calls.  

 

A notification about phone calls:  due to the COVID-19 plague, we've significantly increased our incoming inquiries--nearly double our usual volume--and the number of incoming inquiries by phone has been literally overwhelming.  Although most writers will say that their call "will only take 15 minutes," the truth is, that after 10 years of doing this, most author inquiry calls take an hour.  45 minutes at best. I'm currently receiving 7-10 calls/day, and due to that, I've had to stop accepting incoming phone calls, which my voicemail will tell you. You can leave a message--I can't call you back without one--and if a call is needed, I will of course call you.  But we have very complete and extensive email replies, handouts and our website is very informative. Almost all the questions that I receive during a call are actually already answered on our site, or are, in fact, publishing questions, not questions about our services, what we do, what we offer, or the like.  I already handle between 90-130 emails/day, as it is. I can't handle that many emails and take 7-10 hours of calls each day. I can't. So, in order to be able to answer this huge email volume, to help the greatest number of people, with my time, I've had to stop accepting calls.  I'm sorry, but that's just how it is. I'm in the process of setting up a call-appointment function, for free 15-minute calls to answer questions from new prospective customers and longer paid sessions for folks who generally want consulting on "publishing," generally (and for prospective kids' book publishers, as a special category of paid consulting).  But that functionality isn't yet set up. I hope to get that working the 3rd week of July, sometime.  

Thank you for your understanding.