If your question is, "is proofreading included in my conversion," the answer is no. 

Naturally, we look over each book, and try to ensure that it's reasonably error-free before we send it to you for review; but as the publisher, you are responsible for proofreading your own book, both before and after conversion, just as all publishers are.  We convert manuscripts/books from your format or file into eBook format, just like a printer would do.  Whatever goes in for conversion, comes out after conversion.  Make sure, when you're reviewing your book for conversion, that you review our policy for copyedits post-production. 

We of course will correct any error made during the conversion process at no cost to you.

Will you provide proofreading if asked?

If you want to arrange for a proofreader during conversion, we're delighted to recommend someone to you. Simply contact us (and feel free to do this at any time, whether you're a client or not!) for the name of some first-class proofreaders, or check out our FAQ article for our recommended editors:  Recommended Editors.

Phone Call Alert! 

(Please read, thanks.) 

Old Timey Switchboard Operator Cartoon

 

Due to the COVID-19 onslaught, we currently cannot take incoming phone calls.  

 

A notification about phone calls:  due to the COVID-19 plague, we've significantly increased our incoming inquiries--nearly double our usual volume--and the number of incoming inquiries by phone has been literally overwhelming.  Although most writers will say that their call "will only take 15 minutes," the truth is, that after 10 years of doing this, most author inquiry calls take an hour.  45 minutes at best. I'm currently receiving 7-10 calls/day, and due to that, I've had to stop accepting incoming phone calls, which my voicemail will tell you. You can leave a message--I can't call you back without one--and if a call is needed, I will of course call you.  But we have very complete and extensive email replies, handouts and our website is very informative. Almost all the questions that I receive during a call are actually already answered on our site, or are, in fact, publishing questions, not questions about our services, what we do, what we offer, or the like.  I already handle between 90-130 emails/day, as it is. I can't handle that many emails and take 7-10 hours of calls each day. I can't. So, in order to be able to answer this huge email volume, to help the greatest number of people, with my time, I've had to stop accepting calls.  I'm sorry, but that's just how it is. I'm in the process of setting up a call-appointment function, for free 15-minute calls to answer questions from new prospective customers and longer paid sessions for folks who generally want consulting on "publishing," generally (and for prospective kids' book publishers, as a special category of paid consulting).  But that functionality isn't yet set up. I hope to get that working the 3rd week of July, sometime.  

Thank you for your understanding.