Where did the old site go?

I know:  you never thought it would happen. For those of you new to the site, you of course won't know what I'm talking about; but our clients of the past 4-5 years have seen and grown accustomed to a different site, and even a slightly different coffee cup.  Worse, they've had to listen to me telling them for nearly the entire past year that we were revamping it, which is why our author client lists and completed book lists weren't up-to-date, with almost 1200 books not listed.

The Loch Ness What?

I think some folks started to think that our website revamp was like the Loch Ness's Nellie--a figment of my imagination.  And we did have some setbacks; a flashy new way of displaying the author information was completely finished, when we ran into a PHP Memory Limit at the server.  Setback time, 3 months in recoding.  Those of you who've been around know that I fractured my foot in February of 2012, which slowed me down and lot--and then tore my rotator cuff in my shoulder less than 6 months later, which slowed me down some more.  By that time, the Holiday High season loomed, and we couldn't devote any resources to the new site...so it languished.

Meet our New FAQ!

But still we persisted, when we could, and finally, it's launched.  I encourage you to explore everything:  our FAQ, Resources, you-name-it.  Just use the SEARCH icon up there in the right-hand-corner.  Over the next few weeks, we'll still be catching small bugs and glitches, and feel free to drop us a line, if you run into any.  We want to know if you spot an "Owwie," as it were.

For our existing clients, thanks for your patience, and for our new and prospective clients, welcome aboard.  Feel free to rummage about!  You can always contact us via the Contact Information page if you have questions about your book, or just want to tell us that you found a link on the site that we missed, thanks!

 

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Phone Call Alert! 

(Please read, thanks.) 

Old Timey Switchboard Operator Cartoon

 

Due to the COVID-19 onslaught, we currently cannot take incoming phone calls.  

 

A notification about phone calls:  due to the COVID-19 plague, we've significantly increased our incoming inquiries--nearly double our usual volume--and the number of incoming inquiries by phone has been literally overwhelming.  Although most writers will say that their call "will only take 15 minutes," the truth is, that after 10 years of doing this, most author inquiry calls take an hour.  45 minutes at best. I'm currently receiving 7-10 calls/day, and due to that, I've had to stop accepting incoming phone calls, which my voicemail will tell you. You can leave a message--I can't call you back without one--and if a call is needed, I will of course call you.  But we have very complete and extensive email replies, handouts and our website is very informative. Almost all the questions that I receive during a call are actually already answered on our site, or are, in fact, publishing questions, not questions about our services, what we do, what we offer, or the like.  I already handle between 90-130 emails/day, as it is. I can't handle that many emails and take 7-10 hours of calls each day. I can't. So, in order to be able to answer this huge email volume, to help the greatest number of people, with my time, I've had to stop accepting calls.  I'm sorry, but that's just how it is. I'm in the process of setting up a call-appointment function, for free 15-minute calls to answer questions from new prospective customers and longer paid sessions for folks who generally want consulting on "publishing," generally (and for prospective kids' book publishers, as a special category of paid consulting).  But that functionality isn't yet set up. I hope to get that working the 3rd week of July, sometime.  

Thank you for your understanding.