If you put Headers and Footers in your book, like a “running header," which only means that you have the author name on the top of the left-hand-page and the title on the right, or the other way around, we remove them.  Ebooks don't have headers that are contained inside the book.  Some eBook devices do create these in the devices themselves, but they do it by using invisible information that we embed inside the book.  It's not like a print book, where it's typed at the top or bottom of every page.  

eBooks also do not have "page numbers," in the traditional sense.  Some readers, like Nook, will create a "faux" page number (every 1,000 characters), to give the reader a sense of how far along s/he is in the book, while Kindle devices provide a "location number." But the type of page numbers you are accustomed to, from a print book, are not used in eBooks, and are not created by the conversion company.  If you have used built-in page numbering in your manuscript, it will be removed.  If you've typed page numbers by hand, all of those will also have to be removed, either by you or your conversion company. 

If you put Headers and Footers in your book, like a “running header," which only means that you have the author name on the top of the left-hand-page and the title on the right, or the other way around, we remove them.  Ebooks don't have headers that are contained inside the book.  Some eBook devices do create these in the devices themselves, but they do it by using invisible information that we embed inside the book.  It's not like a print book, where it's typed at the top or bottom of every page.  

eBooks also do not have "page numbers," in the traditional sense.  Some readers, like Nook, will create a "faux" page number (every 1,000 characters), to give the reader a sense of how far along s/he is in the book, while Kindle devices provide a "location number." But the type of page numbers you are accustomed to, from a print book, are not used in eBooks, and are not created by the conversion company.  If you have used built-in page numbering in your manuscript, it will be removed.  If you've typed page numbers by hand, all of those will also have to be removed, either by you or your conversion company. 

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 Due to a Spambomb attack, our contact form is having issues!  

A notification about our contact form inquiries:  A few weeks back,  we endured a spam-bomb attack.  We received literally tens of thousands of emails, via our contact form on the CONTACT page.  Our web guys leapt into action, and put in a "ReCaptcha" element, to try to stop the spam bombs.   And it worked, hooray. However, it apparently also caused a glitch, in which we have NOT received all the submitted inquiries, from real customers and prospective customers. We apologize for this and we're in the process of fixing it. In the meantime, if you do not hear from us same-day, or at the absolute latest, within 24 hours, please email us directly, not using the CONTACT form, but the email address on our CONTACT page in the "How to Reach Us" column, thank you. We apologize for any inconvenience and we hope it's all resolved shortly. 

Thank you for your understanding.