As we mentioned before, Kindle in particular does not like extra returns.  These are actually called “empty paragraphs," and if you use return to try to make space, Kindle will ignore them.  We have to add special codes to make that vertical white space above Chapter headings, or on the Title Page. 

This means we have to find and remove all the extra returns you used, and replace the with special coding in the HTML.

At this point, we visually go through the entire book, and check it for proper coding.  We ensure that any blockquotes you've used are correctly formatted; any other special material, like journal entries, newspaper articles, images, fleurons, or anything else that is different than the normal paragraphical narrative.  The Crew responsible for your book gives the book to our production manager, who performs QA on the title. 

As we mentioned before, Kindle in particular does not like extra returns.  These are actually called “empty paragraphs," and if you use return to try to make space, Kindle will ignore them.  We have to add special codes to make that vertical white space above Chapter headings, or on the Title Page. 

This means we have to find and remove all the extra returns you used, and replace the with special coding in the HTML.

At this point, we visually go through the entire book, and check it for proper coding.  We ensure that any blockquotes you've used are correctly formatted; any other special material, like journal entries, newspaper articles, images, fleurons, or anything else that is different than the normal paragraphical narrative.  The Crew responsible for your book gives the book to our production manager, who performs QA on the title. 

Phone Call Alert! 

(Please read, thanks.) 

Old Timey Switchboard Operator Cartoon

 

Due to the COVID-19 onslaught, we currently cannot take incoming phone calls.  

 

A notification about phone calls:  due to the COVID-19 plague, we've significantly increased our incoming inquiries--nearly double our usual volume--and the number of incoming inquiries by phone has been literally overwhelming.  Although most writers will say that their call "will only take 15 minutes," the truth is, that after 10 years of doing this, most author inquiry calls take an hour.  45 minutes at best. I'm currently receiving 7-10 calls/day, and due to that, I've had to stop accepting incoming phone calls, which my voicemail will tell you. You can leave a message--I can't call you back without one--and if a call is needed, I will of course call you.  But we have very complete and extensive email replies, handouts and our website is very informative. Almost all the questions that I receive during a call are actually already answered on our site, or are, in fact, publishing questions, not questions about our services, what we do, what we offer, or the like.  I already handle between 90-130 emails/day, as it is. I can't handle that many emails and take 7-10 hours of calls each day. I can't. So, in order to be able to answer this huge email volume, to help the greatest number of people, with my time, I've had to stop accepting calls.  I'm sorry, but that's just how it is. I'm in the process of setting up a call-appointment function, for free 15-minute calls to answer questions from new prospective customers and longer paid sessions for folks who generally want consulting on "publishing," generally (and for prospective kids' book publishers, as a special category of paid consulting).  But that functionality isn't yet set up. I hope to get that working the 3rd week of July, sometime.  

Thank you for your understanding.