Back up to the Menu, which is a direct link to our Contact Information page! That page has all the ways to reach us, and our Contact Form. You can send us your manuscript for quoting directly by uploading it to us there, and a note to go with it, so we know how to reach you. That's the fastest method to get a return quote.

About the Contact Widget: the Contact widget can only accept one file, not two or more, and it cannot accept files larger than 20MB. This generally means that most fiction titles will not have an issue, but if you have an image-heavy memoir, in Word or PDF, or a graphics-heavy non-fiction title, you may need to use our corporate YouSendIt Account: CLICK HERE. Simply click that, and you can upload as many files as you need to, up to 2gigabytes in size, to us, and we'll receive them and be notified almost instantly. We do not need your cover to provide a quote, but we do require the manuscript and any and all graphics it will contain--all images, charts, drawings, fleurons, etc.

Alternatively, our phone number is also on the Contact menu, and the phones are answered after noon, MST. If you're not that familiar with the US Time Zones, here's a link to a World Time Zone map: http://www.worldtimezone.com/ . We're in Phoenix, Arizona, United States of America. This means that in the summer, as Phoenix does not "do" Daylight Savings Time, we are 3 hours BEHIND the East Coast (so if it's 10:00 a.m. in Miami or New York, it's 7:00 a.m. here). In winter, we are 2 hours behind (so again, 10:00 a.m. in New York, it's 8:00 a.m. here.) Generally, if you live on the East Coast, it's your best bet to try after 3:00p.m. your time. Please, if you call us before our phone hours, hanging up without leaving a message and calling us back 5 times in a row before noon won't get you a live person. We don't phone-harass people; if you leave a message, you'll receive nothing more back from us than a polite return phone call.

 

Calls are generally returned 3 days a week, and phone appointments are encouraged, especially in our High Season (from Labor Day through midnight, December 24th, when we are running crews 24/7). Although we run crews through Saturdays, emails and phone calls on the weekends are not returned until Monday, thanks.

With regard to sending us materials for review, quoting or production, please see our article here in the FAQ, Sending Materials. (Simply click that text to be taken immediately to the article.)

Thank you, we look forward to hearing from you.

 

 

Phone Call Alert! 

(Please read, thanks.) 

Old Timey Switchboard Operator Cartoon

 

Due to the COVID-19 onslaught, we currently cannot take incoming phone calls.  

 

A notification about phone calls:  due to the COVID-19 plague, we've significantly increased our incoming inquiries--nearly double our usual volume--and the number of incoming inquiries by phone has been literally overwhelming.  Although most writers will say that their call "will only take 15 minutes," the truth is, that after 10 years of doing this, most author inquiry calls take an hour.  45 minutes at best. I'm currently receiving 7-10 calls/day, and due to that, I've had to stop accepting incoming phone calls, which my voicemail will tell you. You can leave a message--I can't call you back without one--and if a call is needed, I will of course call you.  But we have very complete and extensive email replies, handouts and our website is very informative. Almost all the questions that I receive during a call are actually already answered on our site, or are, in fact, publishing questions, not questions about our services, what we do, what we offer, or the like.  I already handle between 90-130 emails/day, as it is. I can't handle that many emails and take 7-10 hours of calls each day. I can't. So, in order to be able to answer this huge email volume, to help the greatest number of people, with my time, I've had to stop accepting calls.  I'm sorry, but that's just how it is. I'm in the process of setting up a call-appointment function, for free 15-minute calls to answer questions from new prospective customers and longer paid sessions for folks who generally want consulting on "publishing," generally (and for prospective kids' book publishers, as a special category of paid consulting).  But that functionality isn't yet set up. I hope to get that working the 3rd week of July, sometime.  

Thank you for your understanding.