What Do I Get?
For most books, we provide you with two completely finished, hand-coded eBooks, one in each of the major eBook formats. One in MOBI format, for Amazon, and one in ePUB format (for Nook, iBooks, KoboBooks, Sony, Smashwords, etc.). Exceptions are Fixed-Format Books, which are in a special category, and for which you may only receive a book for one particular retailer. (See: Fixed Format Books and Pricing).
Do I get to see these files before I upload them?
Not only do you see them, we require that you see them, view them, review them, and approve them. It's part of our bulletproof "no surprises" guarantee. We don't just hand you a zipped folder of "mystery meat" files, and tell you to go upload them, like some of our competitors. We have you open the files, and see exactly what they'll look like on readers' devices. If you have a Kindle, Nook, or other reader, we encourage you to upload the files to those devices--so you know precisely what you're getting. Until you've approved them, we're not done.
Do you do the uploading (at Amazon/Nook/etc.) for me?
If you really need help in uploading your files, we'll help you. We can do this via a Skype video-call session, a phone call, or other means available through our Publisher's Concierge program. It's best if we don't do the actual uploading for you, because when your book is uploaded, all sorts of personal information is visible, like your address, bank account numbers, social security number, and that sort of thing. You should want to keep that information private. Also, it's against Amazon's rules for you to let a third-party (like us!) log in as you--it legally voids your contract with them. So, yes, we'll help you--but unless you are disabled in some way (legally blind, etc.) we really prefer not to do it for you. Truly, not one person in 100 needs help after they've received a fully-formatted, complete book from us. You won't, either.
What happens if you make a mistake in conversion?
A mistake? Inconceivable! Okay, in all seriousness, Princess Bride references aside, of course, mistakes can happen. We're humans, not machines. If we make a mistake, we'll fix it. Period. It's our Bulletproof Guarantee. You'll be happy when you leave here.
What's the Bulletproof Guarantee?
Very simply, exactly what it sounds like. You'll be happy when you leave here, period. We work our buns off for you.
Can I get a quote for a Word file when you're done?
You betcha! Many of our clients come to us with print-layout PDF's that they had done somewhere else, and they no longer have an up-to-date source (Word) file. If you need one, tell us, and we'll quote you to provide you with a usable Word file (which we make from the final ePUB), at the completion of the project.
But I still have a question about...
Generally speaking, we've probably already answered that question. We strongly recommend that you download our FAQ ATTACK!, which has answers to the six areas of most-commonly asked publishing questions on two fast pages, our Booknook.Biz eBookery 101 Handbook, and take the time to cruise through our AWESOME FAQ. The FAQ is extremely thorough, and the Resource Links section has links to almost every topic under the sun, from the best blogs, websites and answers we could find.
If you need help about publishing, in general, after checking our FAQ, FAQ ATTACK, the Handbook, etc., we are happy to offer Publisher's Concierge consulting services. Please contact us and ask about pricing for these additional services. While we are delighted to assist all our customers in every way we can, we obviously--at our pricing--cannot afford to provide unpaid consulting time on topics outside of our scope of work on the deliverables (the ePUB and MOBI files, PDFs, etc.), to keep our formatting and conversion pricing affordable for everyone.
Still not sure?
Call us at 1-623-239-1660