Announcements

Closings, openings, server moves, and other events--check here for any unusual events at Booknook.biz. 


 

YES, we are here and working! 

Rappelling down the building, to serve you!Having Survived the great Customer Service System changeover of 2020, we're not letting some dumb VIRUS chase us off!

(Having said that, we ARE all working remotely!  We're not stupid!)

Yes, folks, we are still here and working for you, to get your paperbacks formatted and ebooks ready.  Our team is currently still at full strength, and at the moment, I don't expect that to change.  If anything does change, yes, I'll post here and let you know.

Send in your manuscripts!  As we've been since 2009, we're here.  

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Holiday Closing Alert! Memorial Day, 2020   

william zhang 310797 unsplash small

As amazing as it is, this year, for the first time ever,  we're going to be closed for Memorial Day!

That means we're going to be closed, Saturday-Monday May 23rd-25th,  2020.

I know what you're thinking--what???  The whole country's been closed down for two months!  Whaddya mean, you're taking off?  Well, we haven't been closed.  We've been here working harder than ever, due to a wildly increased demand for our services, so honestly, the Crew and I desperately need these days away.  No telephone calls or emails will be answered.  The admin office needs a break.  We'll be back, everything to the ready, the morning of Tuesday, May 26th, to get cracking.  Thank you for your support and understanding.  And please, don't forget why we honor Memorial Day.  We should never--never--forget The Fallen.  

For those of you already in production, the production crew is running full steam; Judith (QA--Quality assurance, our Princess of Perfection) and Jay (Our Doyenne of Customer Delight) will be here and working, checking books and sending them out, so please, don't worry.  It's just we lazybones in the admin office that need a break!

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CLOSED for Labor Day 2017!

 A girl waits at a Train Station, Labor Day 2017

Closed for Labor Day, 2017

Saturday, September 2nd through Tuesday morning, September 5th. 

Yes, it's true. We're going to be closed for 2 whole days.  I know, you're all accustomed to the idea that we're here, 24/7/365--even if that's not quite true--and it's shocking, but even the wicked need to regenerate from time to time, and as our labors are largely Herculean, well, what better time to do that than the Labor Day weekend?  

That means that the ADMIN offices are closed. No phones, no email, no nuttin'!

Lastly:  if you haven't yet donated to help the people and pets of Hurricane Harvey, please do so.  Every penny does count.  I know, everyone says that all the time, but...it really does.   

We'll see you on Tuesday!  

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CLOSED for our annual Midwinter Break!

Bah humbug

Howdy, gang.

Yes, it's true. We're going to be closed for 10 days, if you're reading this before 12/23/16, or we already are, if you're stumbling onto our front steps, after noon on December 23rd, 2016. Every year, for the last three months of the year, we endure horribly long working days, rush book after rush book, and just all-round craziness. So, come the Christmas holiday, we take a break, intended to be about 10 days. We call this the Midwinter Downtime.  That means that the ADMIN offices are closed. No phones, no email, no nuttin'!

If you have a book in production with us, fear not. We have a couple of fellows who needed some extra shekels this year, who asked to pick up some hours during the Downtime. They'll be working on your books, while the rest of us are off recharging our batteries.

Please note: as whacky as this sounds, the phone company tells us that our voicemail is NOT working. If you don't reach someone, when you call, please, just send us an email instead. I promise that I will cheerfully call you when we get back. And we won't chase you around, either; you don't have to worry that if you change your mind, or go with someone else, that we'll be calling you and calling you. We're just not built that way. We don't harass people.  It's not who we are.  You can call or email and leave your contact information in perfect confidence that we'll treat you, as we wish to be treated.  No excuses, no whining, no kidding.   

 

So, Merry Christmas, Happy Chanukah, Happy Kwanzaa, happy holidays to All, and to All, a Good Night!

 

We'll see you next year!  

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CLOSED for the 24 Hours of LeMans!

 Le Mans 2013 wikipedia1

Closed for the 24 Hours of LeMans, 2017

Saturday June 17th-Sunday June 18th. 

Yes, it's true. We're going to be closed for 2 whole days.  Every year, we get together, shut the office, pop the popcorn, get plenty of sleep on Friday night, because come Saturday morning...it's the 24 Hours of Le Mans, arguably the greatest sportscar endurance test in all of racing.  We stay awake for every minute--all 24 hours of it--and we drag ourselves in, come Monday morning.

That means that the ADMIN offices are closed. No phones, no email, no nuttin'!

If you have a book in production with us, fear not. Many of the bookmakers have zero interest in the race (inconceivable!). They'll be working on your books, while the rest of us are off rooting for our favorite teams and drivers.

If you call while we're off, please, just send us an email instead. I promise that I will cheerfully call you when we get back. And we won't chase you around, either; you don't have to worry that if you change your mind, or go with someone else, that we'll be calling you and calling you. We're just not built that way. We don't harass people.  It's not who we are.  You can call or email and leave your contact information in perfect confidence that we'll treat you, as we wish to be treated.  No excuses, no whining, no kidding.   

We'll see you on Monday!  

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Phone Call Alert! 

(Please read, thanks.) 

Old Timey Switchboard Operator Cartoon

 

Due to the COVID-19 onslaught, we currently cannot take incoming phone calls.  

 

A notification about phone calls:  due to the COVID-19 plague, we've significantly increased our incoming inquiries--nearly double our usual volume--and the number of incoming inquiries by phone has been literally overwhelming.  Although most writers will say that their call "will only take 15 minutes," the truth is, that after 10 years of doing this, most author inquiry calls take an hour.  45 minutes at best. I'm currently receiving 7-10 calls/day, and due to that, I've had to stop accepting incoming phone calls, which my voicemail will tell you. You can leave a message--I can't call you back without one--and if a call is needed, I will of course call you.  But we have very complete and extensive email replies, handouts and our website is very informative. Almost all the questions that I receive during a call are actually already answered on our site, or are, in fact, publishing questions, not questions about our services, what we do, what we offer, or the like.  I already handle between 90-130 emails/day, as it is. I can't handle that many emails and take 7-10 hours of calls each day. I can't. So, in order to be able to answer this huge email volume, to help the greatest number of people, with my time, I've had to stop accepting calls.  I'm sorry, but that's just how it is. I'm in the process of setting up a call-appointment function, for free 15-minute calls to answer questions from new prospective customers and longer paid sessions for folks who generally want consulting on "publishing," generally (and for prospective kids' book publishers, as a special category of paid consulting).  But that functionality isn't yet set up. I hope to get that working the 3rd week of July, sometime.  

Thank you for your understanding.