Announcements

Closings, openings, server moves, and other events--check here for any unusual events at Booknook.biz. 


 

2018-19 Winter Downtime Office Hours  

santa and reindeer on the beach SM

Please read about our Hours of Operation During the Downtime, here: 2018-19 Winter Downtime Closing Announcement  Thank you!

Please note, we are having some issues with our phones!  PLEASE Email 'til further notice:  This email address is being protected from spambots. You need JavaScript enabled to view it..  

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Important Fact!  

AmazonLogo

Booknook.biz is the ONLY company on the Official Amazon Publishing Service Providers and Resources List located in the USA or even in North America. 
We've made more than 4,500 eBooks and hundreds of print books.

(See it for yourself: the Amazon Publishing Service Providers and
Resources List in their Help pages, right here:  https://kdp.amazon.com/en_US/help/topic/G201723120 )

Please note:  since the demise of Createspace, things are pretty whacky-busy here.  We try to answer every single email the same day that we receive it, and send out quotes within 24 hours, but sometimes, we're just slammed. Please be patient, but if you haven't heard back from us in 24 hours, please DO follow-up, because that may indicate that we did not receive your inquiry.  Thanks for understanding and being such GREAT customers.  

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Holiday Closing Alert!  

LaborDay2Kwide721tall

As amazing as it is, this year, for the first time ever, we're going to be closed for all three days of the Labor Day weekend.  

That means we're going to be closed, Saturday-Sunday-Monday, August 31st through September 2nd, 2019. 

No telephone calls, no emails will be answered.  We almost never do this, but it's been an incredibly hectic year and the short of it is, the Crew (and I) need a break.  We'll be back, everything to the ready, the morning of Tuesday, September 3rd, ready to get cracking.  Thank you for your support and understanding.  

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Holiday Closing Alert! Presidents' Day, 2020   

Happy Presidents' Day 2020! We're closed today, but back tomorrow.

As amazing as it is, this year, for the first time ever, in 11 years now, we're going to be closed for Presidents' Day!

That means we're going to be closed, Sunday and Monday, February 16th and 17th, 2020.

No telephone calls or emails will be answered.  The admin office needs a break.  We'll be back, everything to the ready, the morning of Tuesday, February 18th, to get cracking.  Thank you for your support and understanding.  

For those of you already in production, the production crew is running full steam; Judith (QA--Quality assurance, our Princess of Perfection) and Jay (Our Doyenne of Customer Delight) will be here and working, checking books and sending them out, so please, don't worry.  It's just we lazybones in the admin office that need a break!

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YES, we are here and working! 

Rappelling down the building, to serve you!Having Survived the great Customer Service System changeover of 2020, we're not letting some dumb VIRUS chase us off!

(Having said that, we ARE all working remotely!  We're not stupid!)

Yes, folks, we are still here and working for you, to get your paperbacks formatted and ebooks ready.  Our team is currently still at full strength, and at the moment, I don't expect that to change.  If anything does change, yes, I'll post here and let you know.

Send in your manuscripts!  As we've been since 2009, we're here.  

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Phone Call Alert! 

(Please read, thanks.) 

Old Timey Switchboard Operator Cartoon

 

Due to the COVID-19 onslaught, we currently cannot take incoming phone calls.  

 

A notification about phone calls:  due to the COVID-19 plague, we've significantly increased our incoming inquiries--nearly double our usual volume--and the number of incoming inquiries by phone has been literally overwhelming.  Although most writers will say that their call "will only take 15 minutes," the truth is, that after 10 years of doing this, most author inquiry calls take an hour.  45 minutes at best. I'm currently receiving 7-10 calls/day, and due to that, I've had to stop accepting incoming phone calls, which my voicemail will tell you. You can leave a message--I can't call you back without one--and if a call is needed, I will of course call you.  But we have very complete and extensive email replies, handouts and our website is very informative. Almost all the questions that I receive during a call are actually already answered on our site, or are, in fact, publishing questions, not questions about our services, what we do, what we offer, or the like.  I already handle between 90-130 emails/day, as it is. I can't handle that many emails and take 7-10 hours of calls each day. I can't. So, in order to be able to answer this huge email volume, to help the greatest number of people, with my time, I've had to stop accepting calls.  I'm sorry, but that's just how it is. I'm in the process of setting up a call-appointment function, for free 15-minute calls to answer questions from new prospective customers and longer paid sessions for folks who generally want consulting on "publishing," generally (and for prospective kids' book publishers, as a special category of paid consulting).  But that functionality isn't yet set up. I hope to get that working the 3rd week of July, sometime.  

Thank you for your understanding.