CLOSED for our annual Midwinter Break!

Bah humbug

Howdy, gang.

Yes, it's true. We're going to be closed for 10 days, if you're reading this before 12/23/16, or we already are, if you're stumbling onto our front steps, after noon on December 23rd, 2016. Every year, for the last three months of the year, we endure horribly long working days, rush book after rush book, and just all-round craziness. So, come the Christmas holiday, we take a break, intended to be about 10 days. We call this the Midwinter Downtime.  That means that the ADMIN offices are closed. No phones, no email, no nuttin'!

If you have a book in production with us, fear not. We have a couple of fellows who needed some extra shekels this year, who asked to pick up some hours during the Downtime. They'll be working on your books, while the rest of us are off recharging our batteries.

Please note: as whacky as this sounds, the phone company tells us that our voicemail is NOT working. If you don't reach someone, when you call, please, just send us an email instead. I promise that I will cheerfully call you when we get back. And we won't chase you around, either; you don't have to worry that if you change your mind, or go with someone else, that we'll be calling you and calling you. We're just not built that way. We don't harass people.  It's not who we are.  You can call or email and leave your contact information in perfect confidence that we'll treat you, as we wish to be treated.  No excuses, no whining, no kidding.   

 

So, Merry Christmas, Happy Chanukah, Happy Kwanzaa, happy holidays to All, and to All, a Good Night!

 

We'll see you next year!  

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Independence Day (July 4th), 2020 

(And a notice about phone calls.) 

4thJuly2020 smaller

As amazing as it is, this year, for the first time ever,  we're going to be closed for the 4th of July!

That means we're going to be closed, Friday-Monday, July 3rd, 4th and 5th, 2020.

And please, don't forget why we honor Independence Day. 

A notification about phone calls:  due to the COVID-19 plague, we've significantly increased our incoming inquiries--nearly double our usual volume--and the number of incoming inquiries by phone has been literally overwhelming.  Although most writers will say that their call "will only take 15 minutes," the truth is, that after 10 years of doing this, most author inquiry calls take an hour.  45 minutes at best. I'm currently receiving 7-10 calls/day, and due to that, I've had to stop accepting incoming phone calls, which my voicemail will tell you. You can leave a message--I can't call you back without one--and if a call is needed, I will of course call you.  But we have very complete and extensive email replies, handouts and our website is very informative. Almost all the questions that I receive during a call are actually already answered on our site, or are, in fact, publishing questions, not questions about our services, what we do, what we offer, or the like.  I already handle between 90-130 emails/day, as it is. I can't handle that many emails and take 7-10 hours of calls each day. I can't. So, in order to be able to answer this huge email volume, to help the greatest number of people, with my time, I've had to stop accepting calls.  I'm sorry, but that's just how it is. I'm in the process of setting up a call-appointment function, for free 15-minute calls to answer questions from new prospective customers and longer paid sessions for folks who generally want consulting on "publishing," generally (and for prospective kids' book publishers, as a special category of paid consulting).  But that functionality isn't yet set up. I hope to get that working the week of the 5th July, sometime.  

Thank you for your understanding.