2018-19 Winter Downtime Closing Announcement

2019-20 Winter Downtime Admin Office Hours:

Merry Christmas, Happy Hanukah, Happy Kwanzaa, and a Super Happy New Year to you all!

Santa and Dasher Relaxing on the Beach

As many of our returning customers know, like Santa, early winter-to-Christmas Eve is our busiest time; some years, like this one, nobody gets a day off--not even Sundays--for many weeks, sometimes even months, heading into the last production day prior to Christmas day.  Each year, we close over the holidays, to recharge our batteries, just like Santa and Dasher here.  

We'll be closed, administratively, from 2/21 at noon, through the morning of January 6th.  Yes, TWO WEEKS.  On the morning of the 6th, Indy, our Queen o'Quotes, along with Jay, our Doyenne of Customer Delight (Production and Customer Service), and someone new to many of you, Judith, our Princess of Perfection (QA), will be covering for me from the 21st until I return on the 6th.   Production will be full-tilt boogie while the office is closed, but in Admin, phones will not be answered and emails will only receive auto-replies until we're back on our regular schedule. Books that are in production will be shipped, fear not.  But we won't be undertaking new work submitted during the Downtime, thank you.  Please respect that we work very, very hard in the early winter, and we need this break, thank you.  

Again, if you are an existing customer with a book in production, please don't panic.  All is normal, but this old girl, she needs a BREAK.  

Phone Call Alert! 

(Please read, thanks.) 

Old Timey Switchboard Operator Cartoon

 

Due to the COVID-19 onslaught, we currently cannot take incoming phone calls.  

 

A notification about phone calls:  due to the COVID-19 plague, we've significantly increased our incoming inquiries--nearly double our usual volume--and the number of incoming inquiries by phone has been literally overwhelming.  Although most writers will say that their call "will only take 15 minutes," the truth is, that after 10 years of doing this, most author inquiry calls take an hour.  45 minutes at best. I'm currently receiving 7-10 calls/day, and due to that, I've had to stop accepting incoming phone calls, which my voicemail will tell you. You can leave a message--I can't call you back without one--and if a call is needed, I will of course call you.  But we have very complete and extensive email replies, handouts and our website is very informative. Almost all the questions that I receive during a call are actually already answered on our site, or are, in fact, publishing questions, not questions about our services, what we do, what we offer, or the like.  I already handle between 90-130 emails/day, as it is. I can't handle that many emails and take 7-10 hours of calls each day. I can't. So, in order to be able to answer this huge email volume, to help the greatest number of people, with my time, I've had to stop accepting calls.  I'm sorry, but that's just how it is. I'm in the process of setting up a call-appointment function, for free 15-minute calls to answer questions from new prospective customers and longer paid sessions for folks who generally want consulting on "publishing," generally (and for prospective kids' book publishers, as a special category of paid consulting).  But that functionality isn't yet set up. I hope to get that working the 3rd week of July, sometime.  

Thank you for your understanding.