2018-19 Winter Downtime Closing Announcement

2019-20 Winter Downtime Admin Office Hours:

Merry Christmas, Happy Hanukah, Happy Kwanzaa, and a Super Happy New Year to you all!

Santa and Dasher Relaxing on the Beach

As many of our returning customers know, like Santa, early winter-to-Christmas Eve is our busiest time; some years, like this one, nobody gets a day off--not even Sundays--for many weeks, sometimes even months, heading into the last production day prior to Christmas day.  Each year, we close over the holidays, to recharge our batteries, just like Santa and Dasher here.  

We'll be closed, administratively, from 2/21 at noon, through the morning of January 6th.  Yes, TWO WEEKS.  On the morning of the 6th, Indy, our Queen o'Quotes, along with Jay, our Doyenne of Customer Delight (Production and Customer Service), and someone new to many of you, Judith, our Princess of Perfection (QA), will be covering for me from the 21st until I return on the 6th.   Production will be full-tilt boogie while the office is closed, but in Admin, phones will not be answered and emails will only receive auto-replies until we're back on our regular schedule. Books that are in production will be shipped, fear not.  But we won't be undertaking new work submitted during the Downtime, thank you.  Please respect that we work very, very hard in the early winter, and we need this break, thank you.  

Again, if you are an existing customer with a book in production, please don't panic.  All is normal, but this old girl, she needs a BREAK.  

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Holiday Closing Alert! Memorial Day, 2020   

william zhang 310797 unsplash small

As amazing as it is, this year, for the first time ever,  we're going to be closed for Memorial Day!

That means we're going to be closed, Saturday-Monday May 23rd-25th,  2020.

I know what you're thinking--what???  The whole country's been closed down for two months!  Whaddya mean, you're taking off?  Well, we haven't been closed.  We've been here working harder than ever, due to a wildly increased demand for our services, so honestly, the Crew and I desperately need these days away.  No telephone calls or emails will be answered.  The admin office needs a break.  We'll be back, everything to the ready, the morning of Tuesday, May 26th, to get cracking.  Thank you for your support and understanding.  And please, don't forget why we honor Memorial Day.  We should never--never--forget The Fallen.  

For those of you already in production, the production crew is running full steam; Judith (QA--Quality assurance, our Princess of Perfection) and Jay (Our Doyenne of Customer Delight) will be here and working, checking books and sending them out, so please, don't worry.  It's just we lazybones in the admin office that need a break!