2019-20 Winter Downtime Admin Office Hours:
Merry Christmas, Happy Hanukah, Happy Kwanzaa, and a Super Happy New Year to you all!
As many of our returning customers know, like Santa, early winter-to-Christmas Eve is our busiest time; some years, like this one, nobody gets a day off--not even Sundays--for many weeks, sometimes even months, heading into the last production day prior to Christmas day. Each year, we close over the holidays, to recharge our batteries, just like Santa and Dasher here.
We'll be closed, administratively, from 2/21 at noon, through the morning of January 6th. Yes, TWO WEEKS. On the morning of the 6th, Indy, our Queen o'Quotes, along with Jay, our Doyenne of Customer Delight (Production and Customer Service), and someone new to many of you, Judith, our Princess of Perfection (QA), will be covering for me from the 21st until I return on the 6th. Production will be full-tilt boogie while the office is closed, but in Admin, phones will not be answered and emails will only receive auto-replies until we're back on our regular schedule. Books that are in production will be shipped, fear not. But we won't be undertaking new work submitted during the Downtime, thank you. Please respect that we work very, very hard in the early winter, and we need this break, thank you.
Again, if you are an existing customer with a book in production, please don't panic. All is normal, but this old girl, she needs a BREAK.