If you are an AOL user, you might have trouble downloading or saving attachments from browsers or from within your email, because of the way AOL has its email set up.  Please read these instructions from AOL/AIM, (scroll down the page for "downloading") to learn how to save a file from your email to your computer without opening it first.  Go HERE to read the instructions: How To Download Attachments from AOL

Important Fact!  

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Booknook.biz is the ONLY company on the Official Amazon Publishing Service Providers and Resources List located in the USA or even in North America. 
We've made more than 4,000 eBooks and hundreds of print books.

(See it for yourself: the Amazon Publishing Service Providers and
Resources List in their Help pages, right here:  https://kdp.amazon.com/en_US/help/topic/G201723120 )