Customer Service Changeover: Please read
Over the course of this week, March 8th, 2020-->March 14th, 2020 (we hope!), we are migrating and switching over to an entirely new customer service system.
Now, we expect that this new system will enable us--when we're accustomed to it--to answer your emails more quickly and efficiently.
Like everything, though, it's new to us and we're going to need some time to get used to it. We've been working on the migration for the past year, over 170,000 emails (yes, really!) to now, and we're changing over our chat and contact forms, too. Please--try to be patient with us, if you don't hear from us immediately. Our same-day response promise is still in place, but our reply times may lag, a bit, over the next few days, thanks.