As we mentioned before, Kindle in particular does not like extra returns.  These are actually called “empty paragraphs," and if you use return to try to make space, Kindle will ignore them.  We have to add special codes to make that vertical white space above Chapter headings, or on the Title Page. 

This means we have to find and remove all the extra returns you used, and replace the with special coding in the HTML.

At this point, we visually go through the entire book, and check it for proper coding.  We ensure that any blockquotes you've used are correctly formatted; any other special material, like journal entries, newspaper articles, images, fleurons, or anything else that is different than the normal paragraphical narrative.  The Crew responsible for your book gives the book to our production manager, who performs QA on the title. 

As we mentioned before, Kindle in particular does not like extra returns.  These are actually called “empty paragraphs," and if you use return to try to make space, Kindle will ignore them.  We have to add special codes to make that vertical white space above Chapter headings, or on the Title Page. 

This means we have to find and remove all the extra returns you used, and replace the with special coding in the HTML.

At this point, we visually go through the entire book, and check it for proper coding.  We ensure that any blockquotes you've used are correctly formatted; any other special material, like journal entries, newspaper articles, images, fleurons, or anything else that is different than the normal paragraphical narrative.  The Crew responsible for your book gives the book to our production manager, who performs QA on the title. 

YES, we are here and working! 

Rappelling down the building, to serve you!Having Survived the great Customer Service System changeover of 2020, we're not letting some dumb VIRUS chase us off!

(Having said that, we ARE all working remotely!  We're not stupid!)

Yes, folks, we are still here and working for you, to get your paperbacks formatted and ebooks ready.  Our team is currently still at full strength, and at the moment, I don't expect that to change.  If anything does change, yes, I'll post here and let you know.

Send in your manuscripts!  As we've been since 2009, we're here.